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Can I do a trial class?

• We offer one trial class for each new student at 50% off of the regular lesson rate. You can book a trial class with us through our Book a Trial Class Page. ​

How are lessons scheduled?

• At the beginning of each month, your teacher will ask you if you plan to do lessons every week that month, so we can bill you accordingly. We prioritize flexibility for our online students, but we do encourage weekly lessons if possible, because consistency benefits your learning. ​

How do I pay for lessons?

• Tuition is billed monthly via your chosen payment method on file. We will send you an invoice via Stripe on the 1st of the month, and it is due by the 7th. We have a strong preference for ACH payments or Zelle (melodymusiccoop@gmail.com), but we also offer paying by credit card.

• Payments are due on the 1st of each month to reserve your spot in the schedule. 

• If payment is still outstanding by the 15th of each month, a $25 flat late fee will be applied to your invoice. If payment is still outstanding by the end of that month, lessons will be paused until payment has been made. 

Is there a registration fee?​

• We do not charge a registration fee for online students. 

Can I reschedule or cancel a lesson?

• To be eligible for a make-up lesson, you must provide at least 24 hours’ notice to your teacher.

• Cancellations made with less than 24 hours’ notice may not be eligible for a make-up, though exceptions may be made at the teacher’s discretion.

Do you offer refunds for missed classes?

• No, we do not offer refunds for missed lessons. Instead, your payment will be used as a credit, and can roll over into the next month or whenever you restart lessons with us. 

Can I change my regular lesson time?

• Yes, but we ask that you coordinate any permanent schedule changes directly with your teacher as early as possible.

• Schedule changes are subject to teacher availability.

What if I want to stop lessons?

• We require 30 days’ written notice if you plan to discontinue lessons.

• This gives our team time to close out your billing cycle and open the spot for another student.

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What if I have tech issues?

• It is the responsibility of the student to ensure that you have everything you need for online lessons to run smoothly, including:

  • reliable wi-fi/internet connection​

  • a quiet space

  • working camera, microphone, and speakers

  • the Zoom link

  • your instrument

  • a laptop or tablet (Note: we do not allow the use of smart phones for lessons, unless it is a back-up if your regular technology fails). 

• Unfortunately, faulty technology--under most circumstances--will not qualify the student for a make-up or rescheduled session. 

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