Lesson Policies & FAQs

 

Can I do a trial class?

• We offer one trial class for each new student at 50% off of the regular lesson rate. 

• You can book a trial class with us through our Book a Trial Class Page. 

How are lessons scheduled?

• Lessons are scheduled directly with your teacher according to our Studio Calendar.

• Each quarter includes 12 lessons, spread over approximately 3 months.

• Tuition is charged as equal monthly payments, regardless of how many lessons fall in a given month.

How do I pay for lessons?

• Tuition is billed monthly via your chosen payment method on file.

• Payments are due at the beginning of each month to reserve your spot in the schedule.

• Late payments may incur a fee or result in a pause in lessons.

Can I reschedule or cancel a lesson?

• To be eligible for a make-up lesson, you must provide at least 24 hours’ notice to your teacher.

• Cancellations made with less than 24 hours’ notice may not be eligible for a make-up, though exceptions may be made at the teacher’s discretion.

• Each student is allowed up to 3 make-up/rescheduled lessons per school year.

What happens after I’ve used my 3 make-ups?

• After using your 3 allowed make-ups, students may attend a Monthly Music Theory Group Class with Director Sue as a substitute for a private make-up.

Do you offer refunds for missed classes?

• No, we do not offer refunds for missed lessons.

• You may reschedule lessons according to the make-up policies above.

Can I change my regular lesson time?

• Yes, but we ask that you coordinate any permanent schedule changes directly with your teacher as early as possible.

• Schedule changes are subject to teacher availability.

What if I want to stop lessons?

• We require 30 days’ written notice if you plan to discontinue lessons.

• This gives our team time to close out your billing cycle and open the spot for another student.

Do you observe holidays or breaks?

• Yes. Our Studio Calendar includes breaks for major holidays and seasonal recesses.

• You will not be charged for scheduled breaks, and they do not count against your 12 lessons per quarter.

Why do you encourage consistent attendance?

• Consistent lessons support steady progress and skill development.

• Regular attendance also helps teachers manage full schedules and provide the best experience for all students.

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